This is Council’s first Water and Sewer Customer Charter.  

The Customer Charter has been informed through Council’s targeted engagement with the community, ‘Improving your water and sewer services’.

The Charter outlines our standards of service and mutual responsibilities between Water and Sewer and our customers as defined by our newly customer-defined water and sewer values.

An easy-to-read Water and Sewer Customer Charter Summary is also available.

The Customer Complaints Management Framework complements the Customer Charter.  

The Customer Charter and Customer Complaints Management Framework are related and focus on placing the customer at the centre of everything that Council does in providing water and sewer services and achieving better outcomes for the community.

Learn more on Central Coast Council’s Water and Sewer Customer Charter and Customer Complaints Management Framework.